Water and sanitation utilities require a new strategic management approach to provide WSS quality services that ensure continuity of operations, encourage continuous improvement, develop strategic capabilities, and create efficient and sustainable strategic business models.
To guide WSS utilities to reinvent and strengthen themselves, the World Bank has developed Utility of the Future (UoF), a program designed to catalyze, materialize and maintain transformation efforts in WSS utilities. The goal is to become the Utility of the Future — a future-focused utility, which provides reliable, safe, inclusive, transparent, and responsive WSS services through best-fit practices that allow it to operate in an efficient, resilient, innovative and sustainable manner. This is achieved through the strengthening of the essential processes of a WSS utility to face their current challenges, and the development of future-thinking capabilities to be one step ahead in a fast-changing environment.
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