To help guide water supply and sanitation service(WSS) utilities to reinvent and strengthen themselves, the World Bank has developed Utility of the Future (UoF), a program designed to ignite, materialize and maintain transformation efforts in WSS utilities. The goal is to become the Utility of the Future — a future-focused utility, which provides reliable, safe, inclusive, transparent, and responsive WSS services through best-fit practices that allow it to operate in an efficient, resilient, innovative and sustainable manner.
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