In Salvador, the vulnerable and impoverished are not hidden away but are a visible presence at tourist attractions, in every neighborhood, and in the makeshift dwellings that dot the cityscape. A solid social assistance system, with adequate funding, infrastructure, and dedicated teams, is vital to ensure that these individuals have access to income, their rights are safeguarded, and they have pathways out of poverty.
Enhancing this system proved to be a pivotal achievement of the Salvador Social Project, spearheaded by the city government of Bahia's capital with backing from the World Bank. Over five years, the project’s two stages accelerated numerous initiatives of the local government, covering social support, healthcare, and education.
To fully grasp the significance of this endeavor and its effects, one must first comprehend the workings of social assistance in Salvador and across other Brazilian municipalities.
Being listed in Brazil's Federal Government's Single Registry (CadÚnico) is essential for accessing federal programs and benefits like Bolsa Família, Gas Aid, and the social electricity tariff. Salvador Social expanded the number of Single Registry interviewers from 60 to 100, equipping them with internet-connected computers to widen service reach and enhance the dignity of service recipients.
The Central CadÚnico in the Comércio district, a key financial and service hub, is a prime example of this expansion. This historic building accommodates around 1,200 people on weekdays and 600 on Saturdays. The project's investment in this facility included weekend service expansion and the installation of air conditioning—vital for comfort in Salvador's tropical climate.
"This place is the gateway to all our social assistance services. We handle a lot of Single Registry work and other benefits, particularly for those living on the streets. But we're equipped to deal with all sorts of requests—we've even facilitated childbirth here," says Ivana Tonhá, who oversees the Single Registry and social benefits at the Municipal Secretariat for Social Promotion, Fight Against Poverty, Sports, and Leisure (SEMPRE). "We recognize that coming here can be a financial burden, sometimes equivalent to the cost of a family's bread. That's why we aim to provide excellent service, to prevent people from having to make repeated visits," Ivana adds.
Célia Santos, a 65-year-old retired school cafeteria worker, has observed the improvements firsthand. "The organization and politeness here are top-notch. It's a solid 10 in my book!" she exclaims, having visited to remove herself from the social electricity tariff.
Beyond the Central CadÚnico, the city offers 33 service units and a mobile CadÚnico with buses and trucks that reach various neighborhoods, ensuring accessibility for all residents.