GovTech has the potential to deliver on the promises of the digital age by improving core government systems and services to citizens.
The World Bank has developed the GovTech Maturity Index (GTMI) to measure key aspects in the four focus areas of digital transformation in the public sector: core government systems, public service delivery, citizen engagement, and GovTech enablers. The flagship report presents a global snapshot of GovTech maturity across 198 economies, a diverse set of good practice examples and entry points for enhancing GovTech. It also highlights a selection of 22 good practice cases seen across income and maturity levels.