This is a notification to inform interested offerors that the World Bank Group (WBG) has released a Request for Proposal (RFP) for Client and Core Operations Replacement Program (COSR).
This solicitation invites only product platform vendors to submit proposals relating to global Client Relationship Management (CRM) and Financial Services Client Relationship Management (FSCRM) solutions. The vendor is expected to provide Commercial Off-The-Shelf (COTS) cloud hosted solutions to support the International Finance Corporation (IFC) Operational processes and capabilities across the full life cycle from business development all-through to portfolio supervision as well as a client facing portal for all client interactions. The solution should support the following functionality in the four (4) key areas:
1. Client Portal
2. Client Relationship Management
3. Project/Transaction Processing
4. Foundational Functionality
The solicitation may be obtained by sending an email to the designated Category Manager, referencing the following information:
1. Solicitation Number
2. Company Name
3. Contact Person Name and Title
4. Address
5. Telephone Number
6. Fax Number
7. Contact's Email Address
A copy of the solicitation will be sent to organizations that have replied to and are eligible to receive this advertisement. All requests and questions regarding this solicitation shall be directed to the following designated Corporate Procurement Category Manager(s):
Benjamin Zhu yzhu7@worldbank.org with a copy to Phannath Million pmillion@worldbank.org.