Caroline Nekesa Wanyonyi
Ombudsman | OMB
Caroline joined the WBG in October 2021 and is based in Bangkok, Thailand. She has over 15 years of experience as Ombuds, conflict resolution practitioner and adult trainer. Prior to joining the WBG, she was Ombuds at the International Committee of the Red Cross (ICRC) based in Bangkok and led the Asia regional respectful workplace advisors. Earlier, she held various positions including as Reporting Officer and Regional Economic Security trainer, where she trained and supported field teams on project management in over 20 countries and actively contributed to the organization’s diversity and inclusion agenda. Throughout this time, she worked in Jordan, Iraq, Israel, Syria, Lebanon, Afghanistan, Pakistan, Liberia, Sudan, South Sudan and Georgia. She holds a Master of Science in International Development (Conflict, Security and Development) from the University of Birmingham (U.K). She is a member of the Chartered Institute of Arbitrators (UK) and the Asia Pacific Advisory Committee of the Internal Ombudsman Association where she is a regular presenter. She is also an active member of the Ombudsman and Mediators of the United Nations & Related International Organizations (UNARIO) where she serves in several working groups.
Doris Cecilia Campos-Infantino
Ombudsman | OMB
Doris joined the World Bank Group in February 2017 and is based in Headquarters, with over 20 years of experience as a conflict resolution practitioner including serving as an ombudsman for 17 years. She was Ombudsman at the US National Institutes of Health (NIH) and most recently served as the Ombudsman at the Inter-American Development Bank (IADB). Doris is also a mediator and facilitator of individual, multi-party and organizational conflict. She has designed conflict resolution mechanisms and has taught courses on topics related to conflict resolution including negotiation, communication, mediation and facilitation. Doris is also an experienced organizational development consultant and has worked in both public and private sectors on change initiatives, leadership, teambuilding, and large scale interventions. Doris served as Vice President of the Board of the International Ombudsman Association (IOA), and is a regular presenter at IOA conferences and at meetings of the Ombudsman and Mediators of the United Nations & Related International Organizations (UNARIO). Doris has also conducted courses for the Ombudsman Association and served on the faculty of the Georgetown University OD program. She is a graduate of the University of Massachusetts and speaks Spanish.
Axel R. Peuker
Ombudsman | OMB
Axel joined the Ombuds Services Team as an Ombudsman in December 2017. He was previously the Director for Strategy and Operations in the Office of the Managing Director and Chief Administrative Officer (MDCAO) for the World Bank Group. Axel Peuker has worked at the World Bank Group for over 25 years. Prior to working in MDCAO, he led client engagements as Director for the Financial Advisory and Banking Department (FAB) in the World Bank’s Treasury. He also served as Director for Policy and Operations in the World Bank Group’s Corporate Secretariat, as Advisor to the Office of the Managing Director (MDW), as Manager of the joint Bank-IFC Investment Climate Unit, and as Advisor to the Vice President in the Poverty Reduction and Economic Management Network. His operational assignments covered policy reform and private sector development in countries in political transition in the Middle East and North Africa Region and in the Latin America and Caribbean Region. Axel Peuker pursued his Ph.D. Studies in Economics in Frankfurt, Kiel and New York, and is holder of the CFA Charter. Prior to joining the World Bank, he lectured at Fordham and Rutgers University and was Research Fellow at Pro-Desarollo, a Peruvian think tank. He also has regularly taught at the International Master of Public Management Program at the University of Potsdam, Germany.
Jules Garrett Baughns
Ombudsman | OMB
Jules joined the WBG Ombuds Services on May 1, 2023, and he is based in Nairobi, Kenya. He worked previously as a Senior Counsel in the Ethics and Business Conduct Department (EBC) and was most recently the EBC Representative based in Nairobi. In that role, he supported African Eastern and Southern (AFE) staff by providing advice and guidance on ethics and compliance issues and questions including conflicts of interest, principles of staff employment, and staff rules; promoting ethical awareness; and conducting outreach and training on the WBG Code of Ethics and Core Values. In his previous capacity, he spent nine years with EBC’s investigation unit. Jules also served as a Respectful Workplace Advisor for EBC staff.
Before joining the WBG, Jules worked in international law firms (Davis Polk & Wardwell and Dechert LLP) providing legal advice in connection with corporate governance, regulatory and compliance matters, as well as international transactions. He also advised several financial entities, including private equity and hedge funds on various issues involving compliance with US securities laws. Previously, Jules was a mental health coordinator and therapist in a community mental health center, where he assisted juveniles, families, and individuals with resolving conflict through mediation and restorative justice dialogues.